Back in Office for 2020 - UPDATES!

We are happy to say we are back in the office and will address your emails over the week. Please bare with us if we take a little bit to get back to you as we are in catch-up mode.

Hope you had a restful holiday! We are receiving some availabilities from talent but please note it may be on the slower side for the next few weeks while we wait for all these projects to go to camera and get back in work mode with big days etc.

With that being said, it’s looking to be a VERY busy year so the wait will definitely be worth it :)

Please read below for Updates, new Operational Guidelines and new Features.

SCT MESSAGE BOARD

We will now be posting all Updates/New Features on our website and letting you know when we do.
This way it is easy for you to come back to without having to search your emails.

ACCOUNTING EMAILS

If you have a SEPARATE/different email that you would like your e-transfers and/or receipts sent to, please let us know ASAP. We will be logging these in your profile and using them for all accounting purposes going forward.

COMMISSION INVOICES

Going forward we will ALWAYS be sending out an INVOICE once we receive your stub/vouchers. Irregardless of whether you’ve already sent the e-transfer.
This is to ensure the amount is correct. 
(eg. If you send an e-transfer but then get an invoice for a different amount then please cancel the e-transfer and resend)

We suggest WAITING for the INVOICE to be sent to you before sending your e-transfer.

PASSWORDS

ALL passwords are in your “Operational Guidelines” email. 
If you EVER need a reminder please do not text or call. 
EMAIL US to find out passwords.

Please take the time to memorize our standard passwords:

E-transfers: sctabg
Website: mysct

PHOTOS

IMPORTANT! Please only submit photos with YOU in them. No one else. We do not have the time to crop every photo.

EXPERIENCE

Please answer the QUESTIONS below if applicable.

1. Do you have Waitressing Experience?

2. Do you have Bartending Experience?

***ALSO, please send us a copy/picture of any certificates/licenses you have. (ie. PAL License, Gun License, Boating License, etc.)

We will be logging these to help with filtering for orders.

POSSESSIONS

If you have NOT submitted your “possessions” yet please do so ASAP. This helps us when filtering for specific orders that we get from Casting.

Link: https://www.showcatcher.ca/possessions
Page Password: mysct

Coming this week:

WEEKLY/DAILY AVAILABILITY

Within the next week you will receive an email with a link for submitting your weekly availability on our website.
All availability can only be submitted with a SCT # unique to you, which you will also receive in this given email.
Instructions will be included.

(If you do NOT get this email by next week please reach out to us)

PROFILE INFORMATION

Within the next week you will receive an email with all your PROFILE information. Please review it fully and let us know if any information needs to be changed. 
New Year; New YOU right? ;)

(If you do NOT get this email by next week please reach out to us)

EXTRA PHOTOS:

If you have nice SUITS, COATS, or wish to ever be a hand double, please send us photos of these things ASAP.

PHOTOS

IMPORTANT: Please only submit photos with YOU in them. No one else. We do not have the time to crop every photo.

ACCOUNTING INVOICES:
Going forward we will ALWAYS be sending out invoices.

PASSWORDS:

ALL passwords are in your “Operational Guidelines” email. If you EVER need a reminder please do not text or call for them. 

Please take the time to memorize our standard passwords for ALL E-transfers.

Feedback is always appreciated.

Thank you!
Warmly,
Edney & Elequen.
SHOW CATCHER TALENT

NEW UPDATES! Operational Guidelines

PLEASE READ IN FULL!

**IMPORTANT: With all due respect to everyone’s diligence, PLEASE STOP SENDING AVAILABILITY Emails & Texts. They will be disregarded due to the volume that we receive.

UPDATES

—————

POSSESSIONS: ****MUST COMPLETE****

We have added a “Possessions” feature to everyone’s profile that will help with appropriate booking opportunities. This is so we can search based on the unique items you OWN. 

(i.e Tux, Heels, Kimono, Farm Animals, etc.)

Please visit this link and complete it:

https://www.showcatcher.ca/possessions

Page password: mysct

PAYROLL EMAILS:

Our website now has a page for you to find out PAYROLL EMAILS (where you send BG residency docs) for each show you work on :) YAY!

Please note, NOT every payroll email is up yet. It will be updated on an ongoing basis as new shows come and go so please check there before asking us.

Visit: https://www.showcatcher.ca/emails

Page password: mysct

MILITARY TIME PAGE:

Our website now has a “Military Time” page.

If you are unfamiliar with Military Time/24hr Clock please visit this link: https://www.showcatcher.ca/military-time

*It is important you know HOW TO READ 24hr clock as it’s the only clock the film & tv industry uses.

GUIDELINES

———————

ACTRA E-TRANSFERS: 

(send to accounting@showcatcher.ca)

When sending e-transfers ALWAYS write what Show, Date, & SUBTOTAL you are sending for in the E-transfer NOTES section. Don’t forget to send your CLEAR, LEGIBLE pay stub & work-day voucher at the same time (right before/after). 

E-transfers without proper paperwork can not be accepted.

For correct amounts use our Commission Calculator: https://www.showcatcher.ca/calculator

*WE PREFER you send your pay stub & voucher only, so we can THEN invoice you.

PICTURES:

If you have any BG HOLDING photos, Costume photos, or on-set photos (NOT ALLOWED but sometimes exceptions are made) please send them to contact@showcatcher.ca so we can potentially post them on our Social Media. 

(We will not post unreleased pictures until that appropriate episode/movie airs)

Please note, we do not ‘Tag’ (@ or #) personal Instagram accounts/names due to Privacy reasons but if you REALLY WANT to be tagged, please mention that when you send your photos.

*Only send photos if you are comfortable with us posting them eventually

TRACK WORK:

Due to potential issues that happen with payroll departments it is best that you track your days & hours worked.

We suggest you take a picture of your voucher receipt at the end of your work-day and keep all vouchers together in a file folder etc.

NOT USED?:

Please let us know if you are NOT USED on set at all during your work-day. (Meaning you do not leave holding to go to set and are not used on camera)

By knowing this we know we can send you to that same set again regardless of role :)

Feedback is always appreciated.

Thank you!
Warmly,
Edney & Elequen.
SHOW CATCHER TALENT

MUST READ! Updates to our Operational Guidelines.

Please read our few additions/adjustments to our Operational Guidelines.

COMMISSIONS

ALL ACTRA Members please send your work-day VOUCHER and PAY STUBS to accounting@showcatcher.ca. They MUST be Full size and CLEAR to read.

If it is your first time paying commission or if you are not confident calculating the commission on your own…

Please send us your vouchers and pay stubs so we can tell you how much you owe along with a small breakdown.

If you would like to send your e-transfer right away without waiting for our breakdown please use our new COMMISSION CALCULATOR on our website.

https://www.showcatcher.ca/calculator

How to use:

1. Enter SUB TOTAL Gross Pay

2. Select your Union Status, etc.

3. Copy/View the TOTAL OWED to SCT.

Please remember: We ALWAYS calculate commission off of the SUB TOTAL Gross Pay shown on the pay stub attached to the cheque. See the attachment for an example.

Commission Percentage:

NON-UNION/AABP, 10% + tax

ACTRA, 10% + tax

APPRENTICE, 12% + tax

As of July 15th:

SENIORS DISCOUNT (60+ years old), 8% + tax

E-transfer Password will/should ALWAYS be: sctabg

(That password stands for “show catcher talent agency background”)

It is MANDATORY all Non-Union/AABP cheques come to us.

On your voucher please put the following:

“[your full name]

C/O Show Catcher Talent

4865 Leslie St PO BOX 20040

Willowdale, ON M2J 2K0”

CANCELLATIONS

Due to the busy season and high volume of you who cancel less than 8 hours before your call time…

Cancelling 8hrs or less before your call time will be charged as a NO-SHOW fee unless significant proof or doctor’s note is provided.

NOT BOOKED

When we ask your availability please allow us AT LEAST 2 hours to get back to you whether it’s waiting for choices/approval from casting or if we have multiple orders going at the same time, we need time to organize and sort through emails.

But always remember, if you do not get a “YOU ARE BOOKED” email, that means you are NOT BOOKED.

We send out “not booked” emails so you don’t have to wait around for hours/days for an answer but sometimes technology doesn’t work in our favour and some people get missed unfortunately.

CHEQUES

Cheques take about 2 weeks to arrive but due to the high volume of cheques, the busy season, and long weekends, sometimes there is a delay.

TRANSPORTATION

Because of summer’s heavy construction please give yourself ample time to get to work/shuttles.

DO NOT NEED YOUR AVAILABILITY

Per our Show Catcher Guidelines listed here…

https://www.showcatcher.ca/operations

(All website passwords: mysct)

*We DO NOT need to know your Availability.

Everyone consistently emailing us availability only makes it harder for us to do our job efficiently.

Please confirm you’ve read this.